I would ask the worker what questions she is willing to answer. Then I would print out a copy of the list of questions and use that as your base to start asking questions. Remember that no mater how much information you get, you won't know all of it. Bomb shells are a part of our lives.

BTW, welcome to the board!
Nola

Being a full-time mother is one of the highest salaried jobs in my field, since the payment is pure love. ~Mildred B. Vermont